Privacy Policy - Sweetlory

Effective Date: [2025.12.12]

Sweetlory (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Sweetlory.com (the “Site”).

1. Information We Collect

1.1. Personal Information You Provide (Direct Interaction)

When you make a purchase or attempt to make a purchase directly from our site (for Sweetlory-branded products) or register an account, we collect certain information from you, including:

Identifiers: Name, billing address, shipping address, email address, and phone number.
Transaction Data: Payment information (handled securely by a third-party payment processor—we do not store full credit card details) and details of the products you purchased.
Account Data: Username and password.

1.2. Automatically Collected Information (Tracking)

When you browse the Site, we automatically collect certain information about your device and browsing activity:

Device Information: IP address, web browser type, time zone, and some of the cookies that are installed on your device.
Usage Information: Individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We collect this information using the following technologies:

Cookies: Data files placed on your device or computer that often include an anonymous unique identifier.
Log files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Tracking Pixels/Beacons: Electronic files used to record information about how you browse the Site.

2. How We Use Your Personal Information

We use the personal information we collect for various purposes, including

2.1. Fulfilling Orders and Service Provision (Direct Sales)

To process your transactions and fulfill your order (shipping and billing).
To communicate with you regarding your order status, returns, and customer support inquiries.
To manage your user account.

2.2. Affiliate Marketing and Site Operation

To track the effectiveness of our affiliate marketing efforts, including clicks on third-party links, to calculate commissions.
To improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

2.3. Marketing and Communication

To send you promotional communications (if you have opted in) about our products, special offers, and associated brands.
To screen our orders for potential risk or fraud.

We share your personal information with third parties to help us use your personal information, as described above:

3.1. Service Providers

We share information with companies that provide services on our behalf, such as

Shipping carriers (to deliver your order).
Payment processors (to securely handle financial transactions).
Analytics providers (like Google Analytics, to help us understand how our customers use the Site).

3.2. Affiliate Disclosure

When you click on an affiliate link on our site, your browser will be directed to a third-party site (e.g., Amazon). We share limited information (such as click tracking data) with our affiliate partners to ensure proper commission tracking. Once you are on a third-party site, their privacy policy governs their collection and use of your data.

3.3. Legal Compliance

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. International Data Transfers

Sweetlory operates primarily from China. If you are located outside of China, please be aware that your information, including personal data, may be transferred to, stored, and processed in China, where our servers and central databases are located. By submitting your personal data, you agree to this transfer, storage, and processing.

5. Security and Data Retention

5.1. Data Security

We implement reasonable security measures designed to protect the personal information we collect. However, no security system is impenetrable, and we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet.

5.2. Data Retention

When you place an order directly through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: The right to request copies of your personal data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate.
Right to Erasure: The right to request that we erase your personal data, under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to the Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the “Effective Date” at the top.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail:

Email: contact@sweetlory.com
Mail: Sweetlory, Dafapu, Bantian, Longgang, Shenzhen, Guangdong, China 518219