Returns and Refund Policy

Effective Date: [2025.12.12]

Due to the nature of our products, our Returns and Refund Policy is designed to adhere to high standards of hygiene and customer safety while also addressing the distinction between products sold directly by Sweetlory and products purchased via affiliate links.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns (Direct Sweetlory Products Only)

This section applies only to products branded as “Sweetlory” and fulfilled directly from our inventory (purchased directly on Sweetlory.com or Sweetlory’s official Amazon store).

1.1. Hygiene and Safety Policy (No Returns/Refunds on Opened Products)

For health and safety reasons, we cannot accept returns or refunds for opened, used, or unsealed products.

1.2. Defective or Damaged Products

We only accept returns for items that arrive:

Defective: The product does not function as described by the manufacturer upon arrival (e.g., motor failure, charging issue).
Damaged: The product itself was visibly damaged during shipping.

If an item is defective or damaged upon arrival, you must notify us within [X] days of the delivery date.

2. Process for Defective/Damaged Item Claims

2.1. Initiation

To initiate a claim for a defective or damaged product, please follow these steps:

Email our Customer Service team at contact@sweetlory.com with the subject line: “Defective/Damaged Claim – Order #[Your Order Number].”
Provide your order number, the name of the defective item, and a detailed description of the issue.
Include clear photographs and a short video showing the product defect or damage.

2.2. Inspection and Resolution

Our team will review the documentation. We may require you to ship the product back to us for inspection, at our expense.
Upon confirmation of the defect or damage, we will offer you a resolution, which may include:
- Replacement: A direct replacement of the same product.
- Refund: A full refund was issued to your original method of payment.

2.3. Timeframe

Please allow [Number] business days after our confirmation for a replacement to be shipped or for the refund to be processed. Banks and credit card companies may require additional time to post the refund to your account.

3. Product Purchased via Affiliate Links (Third-Party Merchants)

IMPORTANT: This section applies to all products purchased when clicking an external link from Sweetlory.com (e.g., links to Amazon or other partner sites).

3.1. Responsibility

Sweetlory.com is an affiliate and referral site for these third-party merchants. We do not handle the inventory, fulfillment, payment processing, or customer service for these products.

3.2. Third-Party Policy Applies

Any product purchased through an affiliate link is subject to the returns, refund, and warranty policies of the respective third-party merchant (e.g., Amazon or the associated brand’s official store).

3.3. How to Seek a Return/Refund for Affiliate Purchases

You must contact the merchant from which you purchased the item directly.

Example 1 (Amazon): If you purchased the item on Amazon, you must initiate the return through your Amazon order history and follow Amazon’s return policy.
Example 2 (Partner Website): If you purchased from a partner brand’s website, you must contact that partner brand’s customer service team.

Sweetlory.com cannot process returns or issue refunds for items purchased through affiliate links.

4. Canceled Orders

If you want to cancel an order you placed directly with Sweetlory, reach out to us right away at contact@sweetlory.com. We can only cancel orders that have not yet been processed for shipping. Once an order has been shipped, it cannot be canceled and will fall under the terms of Section 1.1 (No Returns/Refunds on Opened Products).

5. Contact Information

For claims related to Sweetlory branded products, ONLY:

Email: contact@sweetlory.com

For all other inquiries, including purchases made via affiliate links, please contact the respective retailer directly.